Refund Policy

Last updated: May 19, 2026

30 days, no questions. If Nine Agents isn't for you, email [email protected] within 30 days of purchase and we'll process your refund — no form, no escalation, no friction.

Operator
POLAAPP (폴라앱) — registered in the Republic of Korea
Business Registration No. 344-02-02294 · Represented by Cheolhee Lee (이철희)
Registered office: 3F #301, 22 Wolpyeongdong-ro, Seo-gu, Daejeon, Republic of Korea
Contact: [email protected]

1. Eligibility

Any one-time Nine Agents license purchase is eligible for a full refund within 30 calendar days of the original transaction date, for any reason or no reason at all.

2. How to request a refund

Email [email protected] from the address you used at checkout, or include your Paddle transaction id.
Mention that you'd like a refund. You do not need to give a reason.
We confirm the refund within 1 business day and trigger it through Paddle.

3. Processing time

Refunds are processed by Paddle.com Market Limited, our Merchant of Record. From the moment we trigger the refund, the money typically reaches your card or PayPal account in 5 to 10 business days, depending on your bank.

4. What happens to your license

Upon refund, your license key is automatically revoked — the desktop app will lock on its next license check (usually within 24 hours).
Please uninstall Nine Agents within 7 days of receiving the refund. The license is no longer yours to use.

5. After 30 days

Refunds requested after 30 days are reviewed case-by-case. Reasonable grounds — for example, the app stops working on your platform with no fix in sight — will normally be honored. We won't drag this out.

6. Chargebacks

Please contact us before initiating a chargeback. A direct refund is faster (often same-day) than a chargeback (4–8 weeks) and avoids the platform fees that get passed to small developers. We've never turned down a legitimate refund request — there's no reason to escalate.

7. Contact

Refund questions: [email protected].